FAQ’S

1. IS AŪXACANN TESTED ON ANIMALS?
- No, we are proud to be cruelty-free.

2. DO THE PRODUCTS CONTAIN PERFUMES?
- No.

3. DO AŪXACANN PRODUCTS USE PARABENS?
- No, our products do not contain any parabens.

4. IS CBD LEGAL IN THE UK?
- All Aūxacann products are certified THC-free, meaning none of them contain Tetrahydrocannabinol, the psychotropic ingredient found in hemp. Therefore, all Aūxacann products are completely legal.

5. WHAT PLANT ARE AŪXACANN PRODUCTS MADE FROM?
- Aūxacann premium products are made from a blend of the highest quality organic ingredients and cannabis sativa plant extract, providing a number of natural benefits.

6. ARE AŪXACANN PRODUCTS SAFE?
- Yes, each Aūxacann product has been lab tested (repeatedly!), and we have worked very hard to ensure we can certify we are 100% THC-free.

7. CAN I USE AŪXACANN PRODUCTS DURING PREGNANCY OR WHEN NURSING?
- All our skincare products can be safely used by pregnant women or during nursing.

8. ARE YOUR PRODUCTS SAFE FOR ALL AGES?
- As our products contain active ingredients, we advise avoiding using them on children.

9. I WOULD LOVE TO BECOME AN AŪXACANN STOCKIST. HOW CAN I APPLY?
- We’d love to have you on board. We obviously have a few criteria we expect from our stockists, such as space and visibility for the brand, trained therapists eager to learn about Aūxacann products and CBD benefits, and mutually agreed sales targets to ensure we build a profitable, scalable business together. If this sounds like what you’re looking for, do not hesitate to contact us at info@auxacann.com.

10. ONCE I PLACE MY ORDER, CAN I CHANGE THE DELIVERY ADDRESS?
- Please contact our customer care team as quickly as you can at info@auxacann.com, and we will make sure the order goes to the correct address.

11. WHERE IS MY PACKAGE?
- Please contact our customer care team at info@auxacann.com to get further information on your tracking details.

12. WHAT IF MY PACKAGE ARRIVES DAMAGED?
- Alternatively, we can send a replacement product. Please return to info@auxacann.com, and we can provide a full refund.

13. THE PRODUCT I WANT IS OUT OF STOCK, WILL IT BE AVAILABLE AGAIN?
- Yes, add your email address on the product page to register for a notification to be the first to hear when it is back in stock.

14. WHAT FORMS OF PAYMENT DO YOU ACCEPT?
- We currently accept Visa, Mastercard, American Express, PayPal, and Visa American Express.

15. IS YOUR PACKAGING RECYCLABLE?
- We are aware of how much waste there is in the beauty industry, and we are striving to always improve our packaging options without affecting the efficacy of the products. We have fully recyclable glass and plastic bottles for all our products. However, for products with a pump, please unscrew the pump from the bottle and pop the bottle part into the recycling.

MORE QUESTIONS?

Please contact info@auxacann.com with any other questions you may have. We look forward to helping you as best we can.